What Makes EngageBay the Best CRM for Your Small Business?

Do you want to know if EngageBay is the best or not? Then there is the detailed and honest EngageBay review.

Before we start I want to tell you that, our content research team has done highly research on EngageBay, and on the basis of their customer reviews, features & pros, and cons our team is writing this article.

As we all know in digital marketing, we all need one tool/software that can run our marketing and customer chats on automation.

So, EngageBay can help you to do all of these things.

Let’s get started.

EngageBay Review [Overview]

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EngageBay is an all-in-one marketing, sales, and customer support software with free integrated CRM. 

They provide all these facilities:

• Email marketing
• Email sequencing
• Landing pages
• Marketing automation
• Web forms
• Contact management
• Appointment scheduler
• All-around customer view
• CRM
• Live chat software
• Macros
• Ticket Collection
• And much more

If you don’t have any prior marketing experience to operate their features, you don’t have to worry because they are really easy to use and offer a free onboarding service. 

EngageBay CRM Software is one of the Best CRM Software for small businesses currently in the market, there are lots of different tools but EngageBay is the best in comparison to others.

Let us discuss all the different plans of EngageBay.

EngageBay Marketing Bay

EngageBay offers marketing features that help you to run your business marketing on automation.

EngageBay offers a suite of marketing features to help you automate your campaigns, generate leads, and convert leads into prospects. 

There are dozens of powerful features in Marketing Bay, but here we are only talking about 5 important features:

1. Marketing Automation

EngageBay offers a suite of marketing features. Let’s check it out in detail. 

Here are 7 Features of Marketing Automation that you will get:

• Easy to Build – Visual Designer
• Drip Email Campaigns
• Predictive Lead Scoring
• Smart Customer Segmentation
• Email Personalization
• Engage Web Visitors

These features of marketing automation will help you to automate all your marketing tasks, lead generation, and lead nurturing.

2. Email Marketing

This is one of the most powerful email marketing features of EngageBay. This will help you to grow your business via email marketing automation.

It has 6 different features which will really help you improve your email campaigns.

Here are the 6 features of EnageBay’s email marketing tool:

• One-click for a great design
• Drag and Drop email builder
• Segment and target your subscriber lists
• Personalize your emails
• Rich Formatting Options
• Track and optimize your Campaigns

EngageBay customers really love the drag-and-drop feature. 

3. Marketing Campaigns with EngageBay

You can create innovative and impactful campaigns using EngageBay marketing campaigns.

You can create a detailed funnel for your automation and run ad campaigns. 

Here are the 6 features of marketing campaigns:

• Builds and develops trust
• Does away with the confusion
• Makes the message effective
• Enhances efficiency
• Saves you money
• Boost team morale

4. Landing Page Builder By EngageBay

You can use EngageBay page builder to build your landing pages for your product. The visually appealing pages can hook your audience and improve brand awareness.

There are 3 main features of the landing page builder By EnageBay:

• Drag and drop designer
• 4 different SEO settings for your landing page
• You can monitor your conversion rate, subscribers count, and more using EngageBay

If you really want to increase your conversion rate then you must try it.

5. SMS Marketing

SMS Marketing tools can help your business engage with your customers via SMS because SMS is the best way to send notifications to customers.

You can send bulk SMS through it. EngageBay provides a free SMS marketing tool with personalization and automation features.

Here are the 4 main features of EngageBay SMS marketing.

• Send Bulk SMS marketing with Smart Autoresponders
• Drag-n-Drop Designer for Easy Workflow
• Personalize Your Bulk SMS Marketing
• Schedule your Bulk SMS Marketing Campaigns

This SMS marketing tool will really help you grow your business.

CRM and Sales Bay

EngageBay also provides CRM and sales management software and their CRM software is really one of the best CRM software currently in the market, especially for small businesses. 

You can easily track the deals in the sales pipeline and ultimately build strong relationships with your customers. 

Here are some of the CRM and Sales Bay features are: 

1. Contact Management

EngageBay tracks all customer interactions and stores them in a secure location, allowing you to keep track of all sales and customers. 

Smart scoring systems can help you understand and prioritize leads based on the data. By using this tool, you can avoid nurturing cold leads and save time and money. 

There are 5 main features of contact management tool by EngageBay:

• Single platform for automated emails, email sequences, advanced templates, and personalized emails.
• Easy to use contact management with predefined and exit popups, advanced from settings and time-based popups
• You can collect your contacts from anywhere
• Single Inbox for your all emails (It will save you lots of time)
• Track all contact activities

2. Lead Management

Lead capturing is automated with EngageBay CRM and lead management system. Get a 360-degree customer view with the best B2B lead management software.

There are 4 main features of lead management that will really help you:

• Save Time and Personalize Your Outreach
• Automate Lead Generation
• Manage the Sales Pipeline Efficiently
• Map Complete Customer Journeys

It was about the Lead management feature of EngageBay.

3. Lead Scoring Software

With EngageBay’s Lead Scoring system, you can identify your most qualified leads, track engagement, and know who to contact next. Get in touch with your promising leads and close more sales.

There are 5 features of Lead Scoring Software By EngageBay:

• Target better with Predictive Lead Scoring
• Identify your warmest leads
• Lead scoring by Location
• Lead Scoring for Deals
• Lead scoring for enhanced retention

This was about Lead Scoring, I really love this tool.

4. Sales CRM Software

Small business CRM system. With 50+ features and advanced automation, EngageBay offers free sales management software to manage online sales and marketing.

There are 8 main features of Sales CRM Software:

• Simple Contact Management
• Nurture Leads
• Automated tasks & Appointment scheduling
• Make Calls from CRM
• Enhance sales efficiency using automation
• CRM Analytics
• Sales Gamification
• Custom Reports

This was all about Sales CRM software.

5. Project Management

EngageBay also offers powerful project management features to help you complete tasks efficiently. 

There are 5 main features of CRM and project management:

• Drag-and-drop task management for easy management
• Task filters for easy management
• View tasks assigned to you
• Add Notes
• Powerful, customizable project reports

So this Is all about project management.

Service Bay

EngageBay provides an option known as a service bay in which you any doubts or incomplete information about tickets, and from there you can complete it.

EngageBay’s Service Bay offers powerful tools to help you deliver exceptional customer support. 

Let’s check out the Service Bay features in detail. 

1. Live Free Chat Software

EngageBay’s Service Bay provides free live chat software for fast replies and a better experience. Live chat tools with customer tracking, email transcripts, and more.

There are 4 main features of free live chat software by EngageBay which are:

• Talk to your customers in real-time
• Track customers for a personalized approach
• Proactive chats
• Gain deep insights into chat transcripts

2. Service Automations

A world-class customer support platform powered by advanced service automations. Ticket automation and helpdesk automation with easy-to-use tools. 

Tickets can be routed automatically, escalations can be made, tasks can be updated, and more.

There are 3 main features of a Service Automation System:

• Helpdesk automations will help customers to chat with your support team. 
• Service task automation will help your customers to chat manually with your support team.
• Remove the risk of human errors.

This was about the Service automation system.

3. Free Support Ticket System

This free support ticket system will help your customers reach out to your team. It is an easy and effective sales support and ticket management system.

There are 7 main features of it which are:

• Multiple Ticketing Options
• Views Option
• Ticket Automation System
• Macros System which will streamline your workflow
• Support Groups Management
• Canned Responses (Predefined Responses)
• The powerful reporting system for ticket

So this was all about the Ticket system.

EngageBay Pricing & Plans Review

Here is the review of EngageBay Pricing & Plans.

Service Bay has 4 packages:

• All-in-one marketing, sales, and customer support
• Marketing Bay
• Sales and CRM Bay
• Service Bay

But in this article, we are gonna talk about the All-in-One plan only.

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There are four pricing plans: 

EngageBay Pros & Cons

Pros:

• EngageBay is an in-one suite platform where you will get all the tools you need for your business automation under one roof.
• This platform provides so many extra free features like project management, landing page builder, and many more things.
• EngageBay provides a chat system for your business: live chat support and a ticket support system.
• They are 24/7 available for you.
• Their pricing and features are far better than other CRM software.

Cons:

• The pre-designed templates that Engagebay provides can use an update to fit the current needs.

Final words About EngageBay Review

You’ve seen how EngageBay can benefit your business. The best thing about EngageBay is that it offers All-in-One marketing, sales, and customer support software at an affordable price. 

You can click on the button below to check out EngageBay.

If you have any doubts regarding EngageBay, you can ask in the comment box.

Thank You